Amax Electronics

Control Room

Where Service Excellence Meets Security

In the realm of security and technology, having a responsive and reliable control room and all centre is essential. AMAX Electronics understands the significance of this, and our call centre serves as the central hub for all AMAX services. With highly experienced and dedicated operators, the AMAX call centre is more than just a communication point; it’s a cornerstone of service and support.

Service Beyond Expectations

AMAX’s call centre operators are not just professionals; they are experts committed to delivering top-notch service.

Here’s what you can expect from our control room:

  • Proactive Monitoring: The control room proactively monitors your equipment 24/7, ensuring that potential issues are detected and addressed before they become critical.
  • Remote Support: Many issues can be resolved remotely. AMAX provides comprehensive remote support to ensure the uninterrupted functionality of your systems.
  • Dispatching Technicians: When on-site support is required, AMAX’s control room can dispatch technicians promptly to address any problems.
  • Spare Part Warehousing: Quick repairs are vital. AMAX maintains a spare part warehouse to ensure that replacement components are readily available for instant repairs.
  • Call Logging: Every interaction is documented through call logging, creating a record of all service requests and resolutions.
  • Progress Reports: Stay informed with regular progress reports that detail the status of ongoing issues and maintenance.
  • Network Administration: AMAX is equipped to provide network administration services, ensuring that your systems remain efficient and secure.
  • Investigations: When security issues arise, the control room can initiate investigations to identify the source of the problem and develop a solution.